QUALITY POLICY

Relying on the Women and Men of the company, this policy is aiming at :

• Customer satisfaction.
• Enhancing customer loyalty.
• Developing our activities - watching constantly for quality improvement of our products and services - and gaining in efficiency.

Customer satisfaction implies that we:

• Catch the customers' needs and expectations.
• Fit their requests, verifying that our products and services meet agreed requirements.
• Assess their satisfaction according to the obtained results, and take their objections into account.

Carrying out this mission successfully requires :

• The staff to be well organised and involved in the implementation of the Quality Management System.


• To be directed towards constant quality improvements of our services.


• To develop a suppliers-control policy, to carry out audits, to follow up indicators previously set up.

Objectives are determined, and indicators are set up to assess monthly or yearly:

• The indicators / mistakes made in each department or field of action.
• Our process performances :
  • Service rate
  • Return rate
  • Delay rate
  • Fault rate
  • Back orders’ rate

The policy is being reviewed and discussed upon in-house by the management; they make sure it is understood and carried out. Depending on the results obtained, the quality objectives are then updated.

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EN ISO 13485	EC Certificate Annex V	EC Certificate Annex VI

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