Terms & Conditions

The products and deliveries of the company RMO Europe sasare subject to these terms & conditions of sale, which are systematically included in our catalogs, our quotes and invoices. Consequently, any sale implies the unreserved acceptance of the buyer to these general conditions of sale.

All of our products are only intended for health professionals with a degree qualification.

1. Orders

To be valid, the order must specify in particular the quantity, products part numbers and the description of the products sold.

2. Price

The prices of the goods sold are those in force on the day of ordering. They are denominated in euros (€) or US dollars ($) and are net excluding shipping and taxes.

Any duty, tax or other benefit payable under, the French regulations or those of the importing country or transit country are under the purchasers responsibility.

The applicable rates may be changed at any time without notice. However, the goods ordered are invoiced at the prices indicated at the time of processing of the order.

3. Discount

The price offered include discounts that RMO Europe would grant given the volume and/or the purchasing frequency, as well as the promotional campaigns.

4. Delivery

Delivery is made according to the order by transfer to a carrier in the premises of the seller. The goods are delivered as soon as possible after receipt or confirmation of the order. The forecasted delivery dates are indicative, therefore overrun delivery time can not give right to damages, withholding or cancellation of orders in progress.

The products travel at the recipient's risk, regardless of the means of shipping chosen, notwithstanding the ownership reserve.

It is up to the buyer, in case of damages, loss or missing goods to make all clear and precise reservations on the delivery order and, within 3 working days which follows the receipt, to notify the carrier by extra-judicial act or by registered letter, his argued claim.

5. Receipt of Goods

Without prejudice to the provisions to be taken vis-à-vis the carrier, the complaints about the visible defects or non-conformity of the delivered goods must be reported within 7 days by registered letter with acknowledgment of receipt.

6. Retraction wright

The purchaser may return the material listed in the catalog (not subject to specificity or particular assembly) unused, in its original packaging against a refund, exchange or credit within 14 days following the date of delivery. The administration and repackaging costs and the return risks are always under the responsibility of the purchaser.

Some products, not kept in stock or specific assembly, are however not taken back.

7. Warranty

All our materials normally used are guaranteed for a period of 1 year from the day of delivery against any defects of construction or material defect.

This warranty does not include damage resulting from negligence, miss-use,  non-compliance with the instructions, or non respect of the single use of the products.

The warranty is limited to the pure and simple exchange of the part recognized by us as defective, without the buyer can claim compensation for any cause, including the labor required for disassembly and reassembly or for immobilizing of the device.

Intervention under warranty can not have the effect in extending the duration of the warranty.

8. Billing

A delivery note or invoice is drawn up for each delivery and delivered at the same time.

9. Payment

Invoices are due at the dates indicated on them. In case of draft payment, the draft must be returned accepted within two weeks of their shipment date.

Any unpaid sum after the due date appearing on the invoice entails to the application of penalties equal to three times the French legal interest rate. Late payment penalties are due without a need for a reminder and under simple request.

According to French law a fixed compensation of 40 euros is also due for the recovery costs. In the event that the recovery costs incurred are higher than this fixed price, we reserve the right to ask for additional compensation on justification.

10. Termination clause

In case of payment default, 10 days after a formal notice remaining unsuccessful, the sale will be automatically terminated by the seller and he may request the return of the products, without prejudice to any other damages.

11. Property Reserve

The goods delivered remain the property of the seller until full payment. However the risks are transferred to the buyer upon delivery. He must therefore insure the goods, bear the expenses of the insurance and inform the seller of any measures taken by third parties on the concerned products.

12. Applicable Law

The exclusive competent authority is the commercial chamber of the District Court of Strasbourg for any litigation. Any dispute will be submitted and French law will apply.

This clause applies in any case of ligation, incidental claims, multiple defendants or warranty claims, regardless of the method of payment, and regardless of any other attributing jurisdiction clauses potentially mentioned on the documents of the purchasers.

13. Personal Data Protection

The information collected on you by RMO Europe in the field of our commercial relationship is subject to an automated processing for the purpose of the accomplishment of the contract. This information is intended exclusively for RMO Europe and will be conserved according to the legal periods.

In accordance with the Regulation (EU) 2016/679 on personal data protection, you have the following rights on your data: right of access, editing right, deleting right (right to be forgotten), opposition right, limitation of treatment right, portability right. You can also set guidelines for storing, deleting and communicating your personal data after your death. You may, for reasons related to your particular situation, oppose the processing of the data concerning yourself.

To exercise your rights, please send your request to This email address is being protected from spambots. You need JavaScript enabled to view it. or to the following address:

RMO EUROPE

300 rue Geiler de Kaysersberg

67400 Illkirch, FRANCE

Subject to a breach of the above provisions, you have the right to file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés).

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